Issue 11  |  September 2014
Welcome…

…to the latest issue of GlobalView.

In this issue, we’re delighted to share with you a new case study from one of our customers - Travel Management Partners (TMP) who worked with Travelport to increase the use of passive booking reason codes. This allowed TMP to better identify why passives are being booked and enabled them to focus on those properties with the most potential to convert.

We also have a number of other articles including what’s new on our online self-help portal - ASK Travelport, new mobile ticketing with Deutsche Bahn, and how We’re redefining your selling experience, with the latest version of Travelport Smartpoint.

As we continue through 2014 we look forward to the opportunity of working together and providing solutions that support your businesses globally. I hope you find this edition useful and please feel free to contact me and the rest of your Travelport team if you have any questions.

Case study

Improving customer service through analysis of a passive booking.

Find out how Travel Management Partners were able to further improve the service they provide to their customers through a thorough analysis of their passive bookings